AGARTALA: Customers visiting the Electricity Corporation office at Sekerkote Daroga Bari to deposit their bills have been facing severe hardship for the past month due to a persistent server outage, with senior officials allegedly remaining unresponsive to the crisis.
According to affected customers, counter staff have repeatedly informed them over the past month that bills cannot be collected as the server remains down. The situation continued unchanged on Monday, when agitated customers approached the media with their grievances.
Customers alleged that office officials have been directing them to take up the matter with the Electricity Corporation’s head office instead of resolving it locally. They further complained of having to stand in queues from 10 am through the entire day, only to return without being able to deposit their bills.
Affected residents have demanded that the State Electricity Corporation take swift and effective steps to resolve the prolonged server issue and end the daily harassment faced by customers.